We pride ourselves on our customer service. Check here to see what our previous customers have said about our products and service.

Check out what are customers had to say

Whole experience was just excellent
 We had our mantelpiece installed in January and the whole experience was just excellent: the mantelpiece, the advice received, the kindness and the work done at home for the installation. Everything was smooth and hassle free. We certainly recommend this shop.
Giovanni and Laura

Not often you get service like this
We wanted to get away from our open fire but wanted the ambiance it caused, after lots of research we decided on Dimplex Electric Opti Mist! Now we need to decide on which model, this was the hardest part as most retailers didn't have the products set up so we could compare and choose the right one for us!! I even phoned Dimplex for advice. Which didn't help, so set about looking for more retailers and found Open fire centre in Shirley, Southampton, gave them a quick call. Spoke to the lady owner, wow she answered all my questions and concerns with confidence and a depth of knowledge, visited the store next day, fires were up and running for me to see, chose a different model after seeing them working. Ordered on. Arrived the next day. Superb service and advice, I even got a telephone call not only to tell me it was ready for pick up but the measurements of the box to ensure it would fit into my car. Not often you get service like this. Thank you
S. Loe

Very efficient
Friendly and very efficient service. New fire was installed in no time and with no hassle. Well done.
G Swinerd

A first class product
After searching for many weeks and visiting several suppliers (personally and via the internet) we chose the Open Fire Centre for the purchase and installation of our new gas fire and how pleased we are that we did. A first class product and a very professionally and friendly installation service. Thank you Graham and Mike, a superb job. However, a big thank you also goes to Graham's wife for her help, professional advice, product knowledge and "patience" during our several visits to The Open Fire Centre in Shirley, Southampton when choosing our new fire and surround.

Highly Recommended
Excellent advice, a very helpful and friendly service and a first class installation. Highly recommended.
K Jones

Just had a lovely limestone fireplace installed (solid fuel use). The service from the owners was first class from start to finish. We are very pleased with the end result and would recommend using the Open Fire Centre for any type of fire and surround you need.

First class professional installation 
Excellent service & advice. A first class professional installation. I would highly recommend The Open Fire Centre. 
D. Butt

Great looking fireplace 
Great advice and service from start to finish. Really pleased with our new limestone fireplace with real flame gas fire. If you want a great looking fireplace - these are the guys to do it. 

No-nonsense honest job
Super Job Graham and Anne are the people to deal with if you want a no-nonsense honest job done. Their knowledge is second to none, they are helpful and friendly and I couldn't have wished for a better job!
John B

No mess, no fuss and a competitive price
We searched on line and drove to 6 different suppliers in Hampshire and Dorset and came back to The Open Fire Centre (OFC) in Shirley. From the knowledge demonstrated about the products and the practicalities of how to go about the installation gave us the confidence that others could not give. Needless to say we were not disappointed, the workmanship was first rate, hiding the unsightly gas pipe which we had lived with for years, no mess no fuss and a competitive price. I wouldn't hesitate to recommend OFC.
D Penney

Run by a super family 
A wonderful company to deal with run by a super family. Thank you!
Tess vZ

A very fair price
Friendly, prompt, professional, neat and a very fair price. Old fashioned service - what more can I say!
Richard Thomas

Thank you, Graham once again, for your excellent service of my gas fire, (8 years now!). Your work today has brought a smile back to my Labrador's face :)

Exceptional Service
The service we received from the Open Fire Centre was exceptional. The new fire was fitted as promised before Christmas and Graham worked extremely efficient and clean. By mid-afternoon we had a new fire fitted and our lounge has been transformed. I can only recommend your services. Thank you.
A Glover

Brilliant service
Great range of products on display...excellent advice with no 'hard sell'...great service from start to finish and superb installation. We are really pleased with the Optimist electric fire and the marble fireplace with solid oak surround. So important to get such good friendly service from someone who knows what they are talking about. Highly recommended.

Very Highly Recommended
A very friendly, helpful and knowledgeable service from start to finish. Nothing was too much trouble, and the work was completed exactly to plan with the minimum of disruption, no mess and at a very competitive price too. We are delighted with our new gas fire, and it has received many compliments. We would certainly use the Open Fire Centre again.

First class
We were very pleased with the fire that was installed recently. The service from walking in the showroom for advice on products to the end result was first class. Would highly recommend anybody interested in their products and services.
Dennis Hamilton

Share by: